I think it's Parkinson's second law that states that 'work expands to meet the time available to it'. And it's certainly time that gives printers most of their problems.
There's never time to consider the estimate properly, or look at the alternatives. No time allowed to check the copy or repro thoroughly. The minder never has the time to read the jobsheet carefully (that's what he says, anyway).
And customers think the presses run at warp factor nine, and expect deadlines to stay the same despite the last-minute changes they chuck in the way. Never mind the courier who has a different time on his watch from everybody else!
Older printers will remember that when faxes came in they were thunderstruck. It meant they couldn't just post off the proof and have a two or three day breathing space until the next stage. But now it's far worse. The customer thinks he's done all the hard work, and that all the printer has to do is press a magic button and the precious source file gets miraculously corrected where necessary and transformed into neatly packed boxes of perfectly printed copies.
So don't print buyers appreciate the effort that printers make? Well, they do if it's pointed out to them. Printers usually try hard to sell the service angle and not just the print, but it's a struggle. And it's always time that does for you. That prestige job that has to be 'just so' is always the one with the silly delivery time, and of course makes a mockery of your original costings.
Let's hope that Printpak saves you time in estimating and invoicing (and protects you from underpricing, miscalculating and missing opportunities).
Anyway now its time to pack up my computer, and spend a little quality time with my family before it's bed time.
ttfn
Richard
Thursday, 27 November 2008
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